UBZ Passenger Privacy Policy

2. Information We Collect

• Account information such as full name, phone number, email address, password, and related profile details.
• Identity and profile information you may choose to provide, such as national ID / NRC, address, and date of birth.
• Booking information such as route, boarding stop, drop-off stop, travel date, seat number, passenger type, pickup point, and next of kin details.
• Ticket and order information such as ticket code, order code, ticket status, boarding details, and payment-related status updates.
• Payment-related information such as payer phone number, payer email, payment method, payment provider responses, and transaction reference information.
• Technical and device information reasonably required for authentication, app security, session management, diagnostics, and service reliability.

3. Sensitive Access and Permissions

• Network access: used to authenticate users, load trips, create bookings, check payment status, and retrieve tickets.
• Local device storage / secure storage: used to keep session or authentication information needed for account access and app operation.
• Share / print flows where supported: used when a passenger chooses to export or share ticket information such as PDF copies.

The app is not intended to collect information beyond what is reasonably necessary to provide passenger booking and ticketing services.

5. How We Share Information

We may share relevant data with:

• our backend systems and infrastructure providers;
• authorized business personnel involved in booking, support, customer service, trip operations, or ticket validation;
• payment or collection providers where needed to initiate, confirm, or recheck payment transactions;
• service providers that help operate hosting, support, security, diagnostics, document generation, or communications, where applicable;
• legal, regulatory, or law enforcement authorities when required by law or to protect rights, safety, or property.

We do not sell personal information collected through this app.

6. Data Retention

We retain information for as long as reasonably necessary to provide booking and ticketing services, support transport operations, meet legal, tax, accounting, or audit obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Specific retention periods may vary depending on the type of data and applicable legal or operational requirements.

7. Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, loss, misuse, or alteration.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Passenger Responsibilities

Passengers are responsible for keeping login credentials secure, providing accurate booking information, protecting access to their devices, and reviewing booking and ticket details carefully before travel.

10. Children

This app is not directed to children as a standalone service. Where travel is booked for minors, related information may be provided by a parent, guardian, or other authorized adult as part of a booking.

11. International Processing

Information may be processed in countries other than the country where it was collected, subject to applicable legal and contractual safeguards where required.