UBZ Staff Privacy Policy

2. Information We Collect

• Account and staff information such as name, staff number, phone number, email address, role, and permissions.
• Operational data such as trip assignments, manifests, reports, route selections, bus selections, and crew selections.
• Ticketing data entered or viewed in the app, including passenger name, passenger phone number, next of kin details, seat selections, pickup point selections, and ticket status information.
• Pending payment and transaction information, including order code, customer name, customer phone number, payment status, payment provider, and related ticket issuance results.
• Device and technical information needed for app operation, diagnostics, security, authentication, and printing workflows.

3. Sensitive Access and Permissions

• Camera: used for QR code / ticket scanning.
• Network access: used to authenticate users, load journeys, tickets, manifests, reports, and process online payment checks.
• USB / printer connectivity: used to connect to supported printers and print tickets or reports.

The app is not intended to access data beyond what is reasonably required for staff workflows and authorized business operations.

5. How We Share Information

We may share relevant data with:

• our backend systems and infrastructure providers;
• authorized business personnel and administrators;
• payment or collection providers where needed for payment confirmation and order recheck workflows;
• service providers that help operate printing, hosting, support, security, or diagnostics, where applicable;
• legal, regulatory, or law enforcement authorities when required by law or to protect rights, safety, or property.

We do not sell personal information collected through this app.

6. Data Retention

We retain information for as long as reasonably necessary to provide the app, support transport and ticketing operations, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain appropriate records.

Specific retention periods may vary depending on the type of data and applicable legal or operational requirements.

7. Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, loss, misuse, or alteration.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Staff Responsibilities

Because this app is used by staff members to process passenger and operational information, users must keep credentials secure, use only authorized devices where possible, and avoid sharing information except as required for legitimate business use.

10. Children

This app is intended for authorized staff use only and is not directed to children.

11. International Processing

Information may be processed in countries other than the country where it was collected, subject to applicable legal and contractual safeguards where required.